IBM Tivoli/Netcool Suite
 IBM Tivoli® Netcool® software for Next Gen Service Management allows your customers to select the tools they need from an assortment of best-in-class, end-to-end service management products that can deliver a comprehensive, transparent view of infrastructure and next-generation services from the core network to the customer's interface. Using the Tivoli Netcool portfolio, providers can meet customer expectations, while improving the bottom line and accelerating business. Tivoli Netcool software for Next Gen Service Management services leverages real-time, flexible technology to:
- Gain an end-to-end view of service quality-measuring key performance indicators and key quality indicators to more effectively manage performance of your next-gen services
- Proactively monitor & visualize voice, video, data and other IP services from the physical infrastructure layer all the way up to the application layer to ensure quality of experience
- Launch new IP services quickly, without entailing additional costs
- Help drive customer satisfaction by enabling services to work right the first time - and every time
- Get a real-time view into how customers, service level agreements and revenue are affected by service degradation
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| Advantages for IT |
Advantages for Business |
- Boost in operational efficiency
- Reduction of mean-time for problem resolution
- Increased availability and performance of critical business services
- Prioritized response based on true business impact
- Automated manual tasks for improved workflow efficiency
- Actionable intelligence delivered to business and operations staff
- Minimization of unnecessary hardware investments and network overbuild
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- Improved customer focus and customer satisfaction
- Improved customer recruiting and reduced customer churn
- Increased average revenue per user
- Help with the mitigation of problems before SLA penalties are invoked
- Preservation of SLA and reporting accuracy
- Reduction in the time and cost it takes to perform manual updates to inventory and reports
- Accelerated deployment of new business services
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