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Telecommunications/Service Providers
As networks become more versatile, as users demand more value for their money, network and service providers are left with increasing challenges. In the early 2000s, the thinking was that bandwidth was practically free since networks were so overbuilt. Current rational thinking concludes that simply focusing on usage of bandwidth is not the only way to manage cost. Management of the network, provisioning of new elements, ensuring high QoS on network links, etc. have become of vital concern since the “old way” of thinking is no longer valid.
With economic pressure on both network peers and end-user customers, the demand for lower pricing has forced providers to come up with new and innovative ways to take existing network assets and run them more efficiently while also looking for opportunities to launch new services. The result of this has been for providers to place a much higher priority on optimizing the network without losing sight of the broader goal of new revenue. To that end, the demand for tools to enable these end goals has become broader in scope, yet defined and specific in purpose.
i3 Software understands both the needs of today’s providers and the complex network they’re managing. i3 Software’s vast experience with various complex issues in managing multifaceted network environments during implementation of Business Service Management, Application Management, Network Management and Performance Management software helps you in choosing just the apt solution for managing your Network and its future growth and resolving every issue proactively which might during the course of implementation or arise in the future with our consistent support to the customer.
Tivoli Netcool software for Service Providers offers the leading Service Management software for the monitoring and management of critical services, application and network-based systems. Tivoli Netcool helps wireless; managed service providers; telecommunication, cable and internet service providers to meet today's challenges and deliver a solution to address future requirements.
Highly scalable and rapidly deployable, Tivoli Netcool software delivers end-to-end service management, problem isolation, and automation to help service providers operate more effectively.
- Improve Flexibility and Adaptability - Accelerate time to market for new services, and quickly adapt to meet future market requirements backed by 350 plus integrations to elements, trouble ticketing systems, inventory and performance to achieve operational workflow.
- Reduce Operating Expenditures - Improve network efficiency by simplifying the management of large networks by automating processes, integrating service processes and enabling staff to focus on higher level activities.
- Increase Customer Satisfaction - Reduce customer churn and improve the reliability of critical services while improving the quality of service across the network.
Solutions for Telecommunications/Service Providers
- Service Management for Service Providers
- Consolidated Operations
- Performance Management
- VoIP Management
- Server, Network and Device Management
- Business Service Management
- Appliance Offering (Can be tailored as per the customer’s need)
Success Story:
PAIN: Needed better customer problem resolution and an improved architecture for delivering current and new services. With servicing millions of customers daily, a more efficient Service Management approach to current operations was desperately needed to ensure internal and external customer satisfaction currently and in anticipation for growth and new service offerings.
SOLUTION: Architected and Developed SPM (Service Problem Management) Layer within a Service Oriented Architecture (SOA) Project with various Netcool solutions.
i3 worked with a leading consulting firm and other IBM partners in deploying and integrating Netcool solutions that managed and correlated the customer’s customer-data in Siebel with the physical layer and services data. There was additional integration work done with tying into the Manager of Manager work that collected all of the data from all of the end devices such as the switches, routers, etc.
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For more details call us at 1-732-516-1173 |
