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Success Stories
PAIN: Too many disparate tools, too many types and overall alarms. Customer had lots of heterogeneous instrumentation (Gomez, Keynote, NetIQ, HP SIM, Oracle OEM, APC, etc) at the infrastructure layer monitoring different domains.
SOLUTION: Netcool Omnibus. Consolidation of alarms from the different tools and deployed as a Manager of Managers as one of the primary reasons for change. Efficient centralized platform to handle notifications/escalations.
PAIN: Too much time for problem resolution. Customer had to look into multiple consoles from multiple tools and wanted to have a cohesive view/dashboard for a heterogeneous environment to improve response time.
SOLUTION: Netcool's Single Consolidated Dashboard through Tivoli Business Service Manager (TBSM). Customer IOC (Internet Operations Center) uses heavily and has improved responsiveness through having both cross-platform and cross-domain (Systems, Applications, and Networks) management capabilities.
PAIN: No Executive "view" into critical LOB Service operations.
SOLUTION: TADDM and TBSM. To provide an automated and deeper dive view into the components and dependencies of the infrastructure supporting Business Applications and Services while tying it to an Executive Dashboard for up/down/warning statuses.
With the solutions above and other components, combined with a successful implementation of Netcool's Proviso for Performance management, this Customer is more efficiently managing over 500 servers and over 1,200 network devices--including routers, switches, and load balancers.
PAIN: Scalability of IT infrastructure due to expedited and substantial growth through acquisition. Customer already had many dispersed locations in the US, but increased its Operational footprint through the acquisition of another leading Generic Pharmaceutical Manufacturer with European and Asia-Pacific operations. Being able to scale to the amount of alarms coming from the dispersed and disparate systems, applications, and tools became an immediate priority.
SOLUTION: Netcool Omnibus. Scalability and consolidation of alarms and deployed as a Manager of Managers. Efficient centralized platform to handle notifications/escalations.
PAIN: No visibility into the entire Network Topology. Customer had limited capabilities via other tools.
SOLUTION: Netcool ITNM (Network Manager – formerly Precision). Automated discovery and mapping of the entire new network and domains.
PAIN: Too much time for problem resolution. Customer had to look into multiple consoles from multiple tools and wanted to have a cohesive view and be able to better determine and handle the most critical of alarms across a heterogeneous and much dispersed environment to improve response time.
SOLUTION: Netcool WebTop and Omnibus.
This Customer is now more efficiently managing over 500 servers and network devices worldwide-in addition to handling thousands of alarms. Netcool and other Tivoli monitoring components are directly responsible for the current decommissioning of Argent’s Guardian and the better utilization and integration of their use of elemental tool Solarwinds.
PAIN: Needed better customer problem resolution and an improved architecture for delivering current and new services. With servicing millions of customers daily, a more efficient Service Management approach to current operations was desperately needed to ensure internal and external customer satisfaction currently and in anticipation for growth and new service offerings.
SOLUTION: Architected and Developed SPM (Service Problem Management) Layer within a Service Oriented Architecture (SOA) Project with various Netcool solutions.
i3 worked with a leading consulting firm and other IBM partners in deploying and integrating Netcool solutions that managed and correlated the customer’s customer-data in Siebel with the physical layer and services data. There was additional integration work done with tying into the Manager of Manager work that collected all of the data from all of the end devices such as the switches, routers, etc.
PAIN: Increased availability and better monitoring of systems/devices at shipping terminals. Customer needed improvement in determining such in over 22 terminal locations. It also included the need for monitoring the server room temperature at each location for optimum operating conditions.
PAIN: Inefficient gate monitoring of truck terminals. Downtime of the devices involved at the terminals (scanners, cameras, wireless devices, and printers) could cause up to $60,000 /hr. in lost revenue as trucks would be incorrectly routed, etc. with packages not reaching customers.
SOLUTION: Netcool suite of products to proactively monitor systems and SNMP devices for better pre-empting service –affecting conditions and quicker problem determination and resolution.
This Customer is now more effectively managing over 300 servers, 5,000 network devices, and 20 mission-critical applications.
PAIN: Need for re-architecting and re-implementing an enterprise management system because of a lack success. Consistent implementation failures were having a direct impact on internal and external clients with this retailer not being able to effectively manage its infrastructure. There appeared to be no ROI in sight on much of the investment that had been made some time ago.
SOLUTION: i3 was chosen to consultatively assess the retailers’ overall situation and requirements and architect and implement The Netcool/Tivoli Monitoring suite for the health and uptime of systems and network resources.
The customer is now effectively managing the infrastructure that supports over 1,500 stores and the company’s HQ. It includes over 1,000 servers and 5,000 network devices that have been integrated also with the company’s trouble-ticketing system.
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