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Remote Administration Service Offering
Today’s business depends on the continuous performance and operation of the basic technology services and infrastructure. Managing these services for optimal performance requires the right visibility and proactive intelligence of a best of class service assurance solution. i3 Software’s solutions offer incomparable depth and extent of cross-silo exposure and functionality for managing highly scaled, next generation networks, applications and data centers. i3 Software’s superior ticketing portal flexibility also drives its use as a service level reporting platform for external customers or lines of businesses.
With ample experience in providing tier 1 and tier 2 support by a team of highly qualified and well experienced engineers who have vast experience in dealing with various situations of highly complex networks we provide an added advantage over the vast valuable services we offer.
Our service desk and systems monitoring centers equipped with state of the art infrastructure and network monitoring software provide the following support service to the client:
- 24/7 Support: Well trained qualified and experienced staff work round the clock to resolve every issue as quickly as possible with the goal of maintaining maximum system uptime.
- Flash Tutorials: We have AMPLE FLASH demos or tutorials about various Tivoli/Netcool products or Typical IT issues that will better educate clients and enable THEM FOR quicker problem resolution.
- Extensive Knowledge Base: Our knowledge portal and updates section within the helpdesk keeps you updated about the new versions of the products, new patches developed and various other additions or news about the Tivoli/Netcool suite.
- Advanced Triage: Equipped with a team of highly trained professionals our triage team puts in every effort to sort the issues based on their severity and assign it to the right technical staff.
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For more details call us at 1-732-516-1173 |
