| Features |
Advantages |
Benefits |
| Provides baseline and forecast reports of performance and usage. |
Helps avoid, detect, and understand degradation of service quality. |
Helps operations resolve problems faster to improve customer satisfaction. Helps engineering plan to meet future requirements to maintain customer satisfaction. |
| Flexible data collection and modeling, from SNMP to CDRs. |
Consolidates data collection across Layer 2, IP, VoIP and beyond. Enables service and customer-centric reporting. |
Rapidly adapts to your current and future monitoring requirements. |
| On-demand reporting with continuous calculation. |
Provides immediate insight into current conditions, end-to-end, and as a service. |
Helps mitigate problems before SLA penalties are invoked. |
| Real-time 1-second poll-and-scroll monitoring. |
Reduces the number of tools, training, and time required to resolve problems. |
Cuts troubleshooting costs and time. |
| Attractive customer-facing web reporting. |
Eliminates need for an overlay reporting solution while adding value to external stake-holders. |
Value-added reporting helps sell major accounts. Generates additional revenue when bundled with premium services or offered stand-alone. |
| Integration with Netcool/Omnibus event management. |
Provides a complete service management solution for root cause and impact analysis. |
Speeds troubleshooting. |
| Integrates with inventory and provisioning. |
Improves inventory accuracy and models services for better reporting and capacity management. |
Enriches reports with service-level aggregation. Automates resource and service adds, changes, deletes. |
| Change management. |
Keeps up with router reboots, failovers and other common network changes. |
Preserves SLA and reporting accuracy. Cuts time and cost of manual updates to inventory and reports. |
