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Enterprise Management Services
 Maintenance of IT operations and Infrastructure is crucial for the success of any enterprise. Maintaining widespread networks, databases, applications, etc., can be quite a monumental task. Improper and inefficient IT infrastructure and operations management can have a direct impact on the revenue of the organization when mission-critical applications or services or unavailable for any significant length of time.
i3 Software’s solutions provide a comprehensive package that can be tailored for the needs of any organization and designed to manage every intricate detail of the IT infrastructure for monitoring the slightest change in widespread composite operations. This, in turn, saves operational staff’s valuable time from mundane tasks and allows a focus on new services or revenue-generating operations.
Our BSM solution safeguards the IT infrastructure operations and results in:
- Reduced outage repair time
- Optimized IT asset utilization
- Improves uptime and system availability
- Reduces CapEx and OpEx
- Tracks configuration changes in the environment
An industry leader in aligning the IT and business operations, i3 Software will help you bridge the gap between knotty IT services and multifaceted business applications. Expanding our capabilities beyond IT services, we offer enterprise management services /business service management solutions that enable customers to manage services from both an IT and business perspective. The result is a greater understanding of how IT processes affect the business, and conversely, how changes in your business affect the IT infrastructure. You can then proactively manage the delivery of key business services and make better decisions overall, attaining true business agility. Of all, i3 Software enables you to take a proactive and efficient approach to business service management. This allows you to optimize your existing IT investments and business processes, rather than facing yet another ‘slash - stitch’ solution.
Real-time Outlook of Business and Operational Objects
 Business as witnessed by the CEO of the company and IT infrastructure as perceived by the Chief Networking manager or an administrator is an ongoing and massive task. So maintaining such a typically large number of processes or keeping track of every miniscule device or procedure in a complex environment can be quiet tedious. And, a regular reporting that all these are fully operational is very important for qualitative and revenue- generating decision making.
i3 Software’s Business Service Management solution leverages a dynamic information and service model that automatically collects and analyzes events and dependencies from virtually any application, system, or management tool. Events can include service status events, business events, and KPIs.
Single Pane Glass View of Management Interface
With our single pane management interface view, Business Service Management solutions can also automatically analyze business and IT events and other indicators against the service model to pinpoint the impact and root cause of service problems. This supports prioritized responses based on the greatest impact to the business--while improving mean-time-toresolution across operational silos.
With our BSM solution operators can do:
- In-depth root cause analysis of the problem
- Find trouble-shooting points
- Get configuration and change reports for the applications within the infrastructure
- Get performance and third party tool reports, etc.
Virtual Change and Configuration Management Database (CCMDB)
 Centralized change and configuration data management is important for every organization to ensure service and operational efficiency. But, with many organizations being vastly spread across the globe and using multiple technologies, centralized maintenance can be complicated-- as this would require a highly strategic platform that would involve considerable implementation time and costs.
Our enterprise management services solution provides a virtual, federated real-time CCMDB solution--which with its policy based management--collects data across wide geographies and displays them on virtual web-based CMDB views tailored according to the user needs. As data normalization is done real-time, there won’t be any need for a common strategy across data sources. And this will, in turn, reduce implementation time and cost. This virtual environment can produce events, messages, notifications, actions, etc., based on various triggers, changes, errors, and time-variables required or detected over a period of time.
Regulatory Conformity and Standards Adherence
Our enterprise management practices follow all ITIL and COBIT regulations strictly and adhere to all management regulations and standards in every phase of implementation.
i3 software’ s Enterprise management services cover the following management criteria all the way from IT Infrastructure management, through Services Management, to Business Application Management. The following are the various monitoring areas that our Enterprise Management division covers:
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For more details call us at 1-732-516-1173 |
