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Business today moves at a heated pace. Companies must holistically and efficiently respond to changing business requirements. And now, more than ever, the entire organization depends on technology to deliver peak performance. In fact, IT and business operations have now become like conjoined twins; one cannot live without the other. Mission-critical business services, from sales and customer service to product delivery depend on multiple components of the IT infrastructure. To propel business success, your company needs to move beyond simply managing the infrastructure, beyond ensuring that systems are running, to managing the IT environment according to your business objectives. You need to do more with less in an increasingly complex enterprise environment. And somehow, you need to leverage the full strategic value of all your IT investments.
An industry leader in aligning the IT and business operations, i3 Software will help you bridge the gap between knotty IT services and multifaceted business applications. Expanding our capabilities beyond IT services, we offer enterprise managed services /business service management solutions that enable customers to manage services from both an IT and business perspective. The result is a greater understanding of how IT processes affect the business, and conversely, how changes in your business affect the IT infrastructure. You can then proactively manage the delivery of key business services and make better decisions overall, attaining true business agility. Of all, i3 Software enables you to take an augmenting approach to business service management. This allows you to optimize your existing IT investments and business processes, rather than facing yet another ‘slash - stitch’ solution.
Real-time Outlook of Business and Operational Objects
Business as witnessed by the CEO of the company and IT infrastructure as perceived by the Chief Networking manager or an administrator is gargantuan. So, maintaining such huge processes or keeping track of every miniscule device or procedure in that complex environment can be quiet tedious. And, a report that all these are in pink of health is very important for a qualitative and revenue generating decision making.
Our Business Service Management solution integrates real-time view and service status indicators in a single view. i3 Software’s technology solutions for diverse and real-time data access collects information from gamut of assorted IT, Enterprise Management, Business Applications and displays them on user defined dashboards for the administrator’s supervision or check on their proper functioning.
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Tivoli/Netcool dashboards which provide access to all the IT operators and the mangers to view the
working of the various process driving business success
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Single Pane Glass View of Management Interface
With our single pane management interface view managers will be able to analyse where the fragile ineffective points within the infrastructure are, ultimately leading to decreased ROI and take effective decisions in managing them on time than when it’s too late.
With our BSM solution operators can do:
- In depth root cause analysis of the problem
- Find trouble shooting points
- Can get configuration and change reports for the applications within the infrastructure
- Can get performance and third party tool reports, etc.
This tool, infact will act like a magic wand for the operator to keep a complete check on the various business effecting points.
Virtual Change and Configuration Management Database (CCMDB)
Centralized change and configuration data management is important for every organisation to ensure service and operational efficiency. But, many organisations being vastly spread across the globe and using multiple technologies centralized maintenance can be thorny as this would require a highly strategic platform which would implicate directly on the implementation time and costs of the organisation.
Our enterprise managed services solution provides a virtual federated real-time CCMDB solution which with its policy based management collects data across wide geographies and displays them on a virtual web based CMDB views tailored according to the user needs. As data normalisation is done real-time there won’t be any need for common strategy across data sources this will in turn reduce implementation costs and time required. This virtual environment can produce events, messages, notifications, actions etc based on various triggers, changes, errors, time variables required or detected over a period of time. Thus, virtual CCMDB in short will act like a golden for process in a centralised head quarters.
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Display of a service in the organization through which operator can check the history of its functioning,
events generated, configuration changes, and performance report.
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Regulatory Conformity and Standards Adherence
Regulations and standards are the words which are imbedded or which echo with nuts and bolts of every process in our organisation. Our enterprise managed practices follow all ITIL and COBIT regulations strictly and adhere to all management regulations and standards in every phase of implementation which will support businesses in achieving both high financial quality and value in IT operations to the organization we are implementing our business services management solutions.
i3 software’ s Enterprise managed services cover the following management criteria all the way from IT infrastructure management through services management to Business Application Management. Following are the various monitoring areas that our Enterprise Management division covers.
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 i3's Enterprise Managed Services |
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