Industries around the world are feeling the repercussions from recent economic downturns and instability. The retail sector is no exception. Many retailers are struggling with lower profits, increasing competition and untenable price pressures. Consumer confidence is tenuous, and shoppers have become exceptionally well informed. Today’s cost-conscious consumers “shop around”-weighing interactive channels, innovative service options and final purchases-and their loyalty is harder to secure. puls_arrow, in the aftermath of massive mergers and consolidations, and a host of new entrants, traditional market boundaries are quickly blurring. Add the fact that day-to-day retailing operations are increasingly cumbersome and complex, and often outdated and inefficient. Business processes are manual and error-prone…inventory levels don’t map to customer demand…the supply chain is truncated and lacks visibility…store level applications are slow and confined in silos…and customer data is in many cases inaccessible.
Clearly, the demands placed upon retailers’ information technology (IT) applications and infrastructures are rapidly outpacing capabilities. On paper, these assets can help executives address operational, competitive and cost concerns by maximizing processes, enhancing productivity and raising service levels. Yet IT spending in the retail industry is low when compared to other industries, and cost containment is a mandate. For retail IT managers, this translates into having to do more with less.
From pricing to supply chain to brand marketing to merchandising, consumer retail is extremely competitive. Retailers increasingly depend on distributed, networked applications for speedy and reliable:
- point-of-sale transactions
- credit card authorizations
- distributed inventory management
- customer satisfaction and retention
Where these applications help generate revenues, control margins, and ensure that adequate inventories are available, the pressure on the IT organization to keep the complex, distributed networks supporting them at peak efficiency is almost impossible to measure.
i3 Software’s Solutions deliver high level of visibility, accountability and measurability into both individual hosts and broad network communications required. Providing continuous network monitoring.
Our solutions help you in:
- Real-time visibility and awareness of network and host-based behaviors
- Avoiding online transaction or credit card authorization delays
- Maintaining high availability to inventory records
- Enabling high levels of employee productivity
- Troubleshooting network and application response time issues
- Supporting capacity planning and business continuity plans
These demands require high capability in IT service integration, management and delivery in order to enable retail to meet its challenges across a wide scope of requirements. The integration of effective solutions across a range of challenges is a signature capability of IBM/Tivoli Software—one of the best-known names in retail IT.
When it comes to managing retail IT infrastructure in order to ensure critical availability, IBM Tivoli Provisioning Manager detects bottlenecks, identifies potential issues before they become problems, and automates corrective actions to assure that retail IT maintains critical service delivery and performance. IBM Tivoli capabilities such as software deployment, upgrade and maintenance solutions increase productivity and decrease costs, through efficiencies that optimize the distribution and control of IT resources, from enterprise data centers to widely distributed retail locations. These solutions manage IT services, business applications and Web infrastructure to the level required to drive a competitive customer experience. For the small to midsized retail business, IBM Tivoli Monitoring Express makes critical management values accessible, tailoring them to the essential requirements of the SMB without enterprise complexity.
Solutions for Retail Industry
- Consolidated Operations Management
- Application Management
- Server, Network and Device Management
- Business Service Management
- Appliance Offering (Can be tailored as per the customer’s need)
A leading clothing retailer was aided in improving its IT operations to better support its growing customer base abroad.
PAIN: Need for re-architecting and re-implementing an enterprise management system because of a lack success. Consistent implementation failures were having a direct impact on internal and external clients with this retailer not being able to effectively manage its infrastructure. There appeared to be no ROI in sight on much of the investment that had been made some time ago.
SOLUTION: i3 was chosen to consultatively assess the retailers’ overall situation and requirements and architect and implement The Netcool/Tivoli Monitoring suite for the health and uptime of systems and network resources.
The customer is now effectively managing the infrastructure that supports over 1,500 stores and the company’s HQ. It includes over 1,000 servers and 5,000 network devices that have been integrated also with the company’s trouble-ticketing system.